Last updated: August 18, 2026

This Shipping Policy explains how DROP12 prepares, ships and delivers orders placed through drop12.com. It applies to standard worldwide delivery unless different written arrangements are agreed with you before dispatch.

Free Worldwide Shipping

DROP12 provides free standard worldwide shipping. Standard delivery includes end-to-end tracking, insurance appropriate to the declared value of the shipment, and destination import duties and taxes. We do not charge a separate standard shipping fee at checkout.

Expedited, same-day or customer-selected courier services are not included unless we confirm them in writing.

Order Processing

  • Orders are normally prepared within 2–5 business days after payment has been verified.
  • Processing may include condition review, documentation, secure packing, insurance arrangements and compliance checks.
  • Orders paid with USDT remain pending until the blockchain transfer and transaction hash have been manually verified.
  • Business days exclude Saturdays, Sundays and public holidays at the dispatch location.

Estimated Delivery

Estimated transit time is 5–15 business days after dispatch. Delivery estimates are not guarantees. Customs inspections, carrier disruptions, severe weather, destination restrictions and remote-area handling may cause delays outside DROP12’s reasonable control.

We will provide tracking details when the order has been dispatched. High-value orders may require adult signature, identity verification or delivery to an approved secure address. Please follow the carrier’s tracking instructions and ensure an authorised recipient is available.

Duties and Taxes Included

Standard international delivery is arranged on a duties-and-taxes-paid basis where supported. DROP12 is responsible for the standard shipping charge and the destination import duties and taxes included in that service.

If a destination cannot legally be served, is subject to sanctions or carrier restrictions, or does not support a compliant duties-paid service, we will contact you before dispatch. If no lawful and commercially reasonable delivery method is available, the order will be cancelled and fully refunded to the original payment method.

Delivery Address and Failed Delivery

  • Check the complete delivery address before placing the order.
  • Address changes are accepted only before dispatch and may require identity or fraud-prevention checks.
  • We cannot guarantee delivery to PO boxes, parcel lockers, freight-forwarding addresses or locations that a high-value carrier will not service.
  • If a shipment is refused, unclaimed or returned because the address supplied was incorrect or incomplete, it will be handled as a change-of-mind return. The customer is responsible for any return, recovery or re-delivery cost.

Loss, Damage or Missing Contents

DROP12 will work directly with the carrier on a confirmed lost shipment. If the outer packaging is damaged, the item is damaged, or any contents are missing, contact us within 72 hours of delivery. Keep all packaging and provide your order number, photographs or video of the parcel, shipping label, packaging and item.

Do not discard packaging or arrange an unauthorised return while a carrier claim is being reviewed. Nothing in this section limits any mandatory rights that cannot lawfully be excluded.

Contact

For shipping assistance, contact DROP12 on WhatsApp and include your order number and delivery country.