Last updated: August 18, 2026

We want every DROP12 order to arrive as described and in the condition presented. This policy applies to catalogue products and items privately sourced for a customer. It does not limit any mandatory consumer rights that cannot lawfully be excluded.

Seven-Day Return Request Period

You may request a return within 7 calendar days after the carrier records delivery. Contact DROP12 on WhatsApp before sending anything back and provide your order number and the reason for the return.

A return must be authorised by DROP12 and dispatched within 7 calendar days after authorisation. Parcels sent without authorisation may be refused or returned to the sender.

Return Condition

The item must be returned in the same condition in which it was received. It must be unused and unworn, with all identifiers, tags, seals, certificates, presentation materials, original packaging, accessories and other supplied contents intact.

Please handle collectible objects carefully. Opening packaging only as reasonably necessary to inspect an item does not by itself prevent a return, but use, wear, alteration, repair, polishing, engraving, resizing, damage, missing contents or removal of a security seal may reduce or eliminate the refundable amount to the extent permitted by law.

Change-of-Mind Returns

For a return that is not caused by our error, transport damage, an undisclosed defect or a material difference from the product description, the customer is responsible for arranging and paying for secure, trackable and fully insured return delivery. Risk of loss remains with the customer until DROP12 receives the parcel.

DROP12 does not charge a fixed restocking fee. If the returned item has lost value because of handling beyond what is reasonably required for inspection, use, damage, alteration or missing packaging or accessories, the refund may be reduced by the documented loss in value.

Wrong, Damaged, Defective or Misdescribed Items

If you receive the wrong item, a shipment damaged in transit, an item with an undisclosed defect, or an item that materially differs from its description, contact us promptly. Transport damage or missing contents must be reported within 72 hours of delivery with photographs or video of the outer parcel, shipping label, internal packaging and item.

Where the issue is accepted as our responsibility, DROP12 will provide or reimburse a reasonable secure and insured return method. Depending on the circumstances and applicable law, the available remedy may include repair, replacement, an appropriate price reduction or refund.

Return Inspection

All returns are documented and inspected after arrival. We may compare serial numbers, identifiers, condition, packaging and supplied contents with our dispatch records. We will contact you if additional information is needed.

Refunds

  • Approved refunds are initiated within 3 business days after the returned item has been received and passed inspection.
  • Refunds are made to the original payment method unless another method is required by law or agreed in writing.
  • The time for a refund to appear after it is initiated depends on the payment provider or blockchain network.
  • An approved full refund of a USDT TRC-20 order is based on the actual USDT amount received for that order, including its unique identifying decimals, and is subject to the Crypto Payment Policy.

Mandatory Rights for Non-Conforming Goods

The 7-day change-of-mind period does not replace or shorten any non-excludable legal rights relating to goods that were defective or did not conform to the contract at delivery. Where mandatory law applies, DROP12 will provide the remedy required by that law.

Contact

To request a return or report a problem, contact DROP12 on WhatsApp. Include your order number and do not send the item until return instructions have been issued.